Questions you might have

HMRC Opening times
Mon-Fri : 8:00AM – 8:00PM | Saturday : 8:00AM – 4:00PM | Sunday : Closed 

HMRC VAT Customer Service

HMRC is a massive agency and has many different departments. Before calling, it’s a good idea to verify that you have the correct phone number for the division you need to contact. In addition, different divisions have their own hours of operation, so you will want to verify those as well. HMRC Contact Number

Before calling, make sure you have the following handy:

Information you need to identify yourself to a call center representative, which may include your National Insurance number. If you are calling on behalf of someone else, you’ll need their information as well.
Documents that are pertinent to your case, including any correspondence between yourself and HMRC.
Pen and paper so that you can take notes during your conversation.
HMRC’s phone systems use voice recognition to get you to the right division or representative. When you call, He asked to say in a few words what your concern is. Try to be plane and specific in what you have to say. For example, if you are calling ceased family members tax issues, you could say “deceased” and be transferred to the appropriate department.

If you are unable to use standard phone systems, HMRC does provide adaptive technologies as well, including those that meet the needs of deaf and hearing-impaired callers.

HMRC postal contact 

You can find below the most frequent postal addresses to contact HMRC

VAT (where the VAT enquiry online service is not suitable)
HM Revenue and Customs – VAT Written Enquiries Team
Alexander House
21 Victoria Avenue
SS99 1BD

VAT phone number

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